Rogers Hates Us
If you’ve been living under a rock these past two weeks, stay there.
Two weeks ago, Rogers announced the data plans for the iPhone Canada. Being typical Rogers, these plans were outrageous and unfair. Canadians were going to be paying a minimum of $60 a month to get one third of what AT&T iPhone users get in the US.
Us Canadians have had to wait a year to get the iPhone, and when it finally came, we were shafted with unfair plans. In response, a petition was started. In less than two weeks, over 61,000 people have signed and have spoken their mind.
Rogers not only feeling the pressure of the petition, but also feeling the pressure from Apple, decided to grace us with a limited time offer of $30 for 6GBs of data a month. Although this isn’t unlimited, AT&T’s unlimited plans cap at 5GBs, so, it’s a pretty good deal. However, you have to act quick, because this offer only lasts until August 31st.
This brought my spirits up. I was looking forward to adding this $30 a month fee to my Rogers plan and then going in on Friday and being able to pick up a 16GB iPhone.
Turns out I’m wrong. Apparently, Rogers won’t be selling iPhones to anyone who isn’t eligible for a Hardware upgrade. I just signed a 3 year contract with Rogers in May, and they’re telling me that I won’t be allowed to purchase the iPhone until May of 2009. They also told me that iPhones will only be sold to people signing new 3-year contracts with Rogers or to people who haven’t had a phone upgrade in over a year.
What does this mean? It means that, by the time I’m granted the privilege of buying an iPhone (which will probably be around when a 3rd generation of iPhone will be out), the $30 for 6GBs of data will be over, thus forcing me to pay for their outrageous plans.
So, not only will I be iPhone-less on Friday, but I’ll have to wait until next May to get my iPhone, and onto of that, I’ll probably be forced to pay their ridiculous fees.
If you’re upset about this whole iPhone-Rogers situation, please help the cause and sign the online petition , give rogers a call and digg this. We shouldn’t have to take this from them.
*My facts are based on phone calls that I made to Apple and Rogers today.
Posted in Technology
July 10th, 2008 at 4:52 pm
I feel your pain, except mine is 2 months before i’m eligible. You can pay $10/month for the remaining months - which is one option. Or you can flip the shit on Rogers customer relations - my choice.
Tomorrow I will be ordering my iPhone via Phone and flipping out at the nearest manager and customer service rep. I’ve been a customer of Rogers for over 5 years, I have 2 months left in my contract before I can upgrade and they won’t even let me upgrade to a phone and plan where I will be paying DOUBLE my current bill? I don’t think they understand how business works.
If you need help bitching Rogers out, add me on aim. michael.yurechko [at] mac.com
July 10th, 2008 at 4:58 pm
My mom has been with Rogers since the late 1980’s. They said you’re eligible for an Upgrade every year, and she’s only upgraded a few times (last one was 3 months ago). Surely all those missed upgrade should be allowed to be redeemed for an iPhone. and like you said, with the iPhone, I’ll be paying an extra $30 a month.
July 24th, 2008 at 11:59 am
And this is my story:
Friday called Kate @7pm. LMOM to call me back.
Monday July 14th 2008.
10:44AM
Called the store. Talked to a girl who told me that she could not give me the DSM number nor that her manager was in the store. She put me on hold several times when I asked what time her manager was going to come in. She once again told me that this was information she could not tell me. She wanted my name and number to have the manager call me back. I gave her this information. No call back to date.
She then gave me the number to Rogers’s customer service.
RUN ARROUND.
At this point I spoke to Alisha from client care. Alisha was going to give me the number to the office of the president. The call got disconnected.
Called back again talked to corporate customer service where I was ASURED that the office of the president was going to give me a call back. That was back on Monday July 14th. No CALL BACK.
I have now talked to almost every level of Rogers’s customer service and no one has been able to resolve or give me the satisfaction that at this point I believe being a loyal Rogers’s client I deserve.
I have been with Rogers for over 4yrs with no missed payments and a prompt repayment history. I am one of your good clients. The kind you WANT to keep, your money is guaranteed with me.
At this point I am truly considering the 11 other new providers that will be soon entering in the cellular phone business. I am positive that at this point you will have many clients taken there business else where if things like the above do not get resolved in a timely matter.
This is what I am asking for. Now that I have wasted 3 weeks of MY time trying to get something done I would like compensation for my troubles and stress. I want, like every other client to feel like my concerns have validation and that I am indeed a valued client.
I also would like the office of the president to contact me, as this has gone too far and now needs to be resolved. If I cannot get this I will contact the office of Better Business Bureau (http://www.ccbbb.ca/contact.cfm) and take it one step up.
I as you would like this resolved as quickly and as painlessly as possible.
Please contact me when this email has been received and I will as well time stamp this email so that I have a record on my end.
Thank you in advance for taking the time in reading this and resolving my problem in a timely fashion.
Sandra Gomes